1. Address for returns and exchanges:
#403, 15, Seolleung-ro 82-gil, Gangnam-gu, Seoul, Republic of Korea
2. Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges.
Refunds are issued once the products are returned in 14 days, and returned products clear our inspection.
We accept return(s) if:
1) you receive a product different from your order; or
2) you receive a defective product
3) you just changed your mind
For returning items please reach Customer Services.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact.
The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
*Shipping fee for any return caused by our fault will be paid by the company.
However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum.
We do not accept return(s) if:
1) the products are damaged due to your mishandling
2) the products have creases that may have been made while shipping